Group Events: Terms & Conditions

General

  1. These Terms & Conditions apply to Segway Hebrides Group Activities and Events (the “Activity”) bookings.

Safety

  1. All participants should be aware that the Activity is not without risk of injury to participants.
  2. All participants will receive training from an instructor and no participant will be allowed to participate in the Activity until they have demonstrated to the instructor that they are competent to do so.
  3. Segway Hebrides reserve the right to refuse entry to, or to remove participants from, the Activity if a participant does not comply with the safety rules or advice, or who is deemed to be under the influence of alcohol or drugs. In such cases, no refunds will be given.
  4. All participants must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for their safety during the Activity. Under 16’s must have a parent or guardian sign on their behalf.
  5. All participants must have a reasonable level of health and fitness, and must weigh less than 18.5 stone (118Kg) fully clothed and more than 7 stone (45Kg). It is the responsibility of the person requesting the booking to ensure that all participants in the Activity meet these requirements. Anyone who does not meet these requirements will not be permitted to partake in the Activity.
  6. All participants are required to wear safety helmets (provided) when they are gliding on a Segway.
  7. Participants must advise the instructor of any existing medical condition before participating in the activity.
  8. Segway Hebrides recommend that pregnant women do not take part in the Activity due to the risk of falls. Any pregnant women taking part do so at their own risk and to that of their unborn child.
  9. All participants are required to act responsibly at all times and to be aware of other users of the area in which the Activity is taking place. Segway Hebrides reserve the right to prevent any participant from undertaking or completing the Activity if the behaviour of that participant is deemed unsuitable.
  10. All participants must be dressed appropriately (see Clothing below). Segway Hebrides reserve the right to prevent any participant from undertaking or completing the Activity if it deems they are dressed inappropriately.
  11. Segway Activities take place in most weather conditions, except strong gales, lightning storms or heavy ice.

Clothing

  1. Participants are responsible for ensuring they are dressed appropriately for the weather conditions on the day.
  2. Participants should wear clothing which they do not mind getting marked or damaged.
  3. Segway Hebrides will not be responsible for any damage to clothing or other personal items resulting from participation in the Activity.

Timing

  1. Participants for the Activity should arrive before the start time. The duration of the activity cannot be extended to accommodate the late arrival of participants. This is to prevent any impact on the start time of tours and activities later in the day.
  2. If participants are delayed due to circumstances out with their control, it will be at the discretion of Segway Hebrides as to whether we are able to accommodate the delayed participant(s) into the Activity. No refunds will be made if this is not possible.

Changes and Cancellations

  1. Segway Hebrides will endeavour to accommodate requested changes to the Activity after the booking has been confirmed. Changes are subject to the following conditions.
    • Any request to reduce the agreed number of participants for the Activity will be subject to Segway Hebrides entitlement to charge originally agreed cost of the Activity.
    • Any request to increase the agreed number of participants for the Activity will be subject to availability and may incur additional charges.
    • Any request to change the date and/or time of the event will not occur any additional charges provided the change request is received in writing (email acceptable) at least 14 days before the date of the Activity. Any change of date and / or time will be subject to availability.
  2. Cancelation by Customer:
    • Cancellation requests must be made in writing or email to Segway Hebrides. Segway Hebrides will not accept verbal cancelations (including phone messages).
    • In the event of a cancelation, deposits are non-refundable, unless covered by a separate clause in these Terms & Conditions. If the cancelation request is made within two weeks of the Activity date, additional charges may be due to cover estimated losses.
  3. Cancelation by Segway Hebrides:
    • In the unlikely event that Segway Hebrides have to cancel the Activity before the start time, we will inform you as soon as possible. We will endeavour to arrange an alternative time or date that is acceptable to both parties, or else offer a full refund.
    • If it is necessary to cancel the Activity after it has commenced, e.g. in the case of extreme weather conditions, Segway Hebrides will not offer a refund. In these circumstances we may offer alternative dates and times at reduced rates.