We have a few terms and conditions that you need to know about before you glide with us, to help us provide an excellent and safe Segway experience.

Before you ride

You must be over 12 years of age, if you are under 14 we ask that a parent or guardian accompanies you and if you are under 16 a parent or guardian must sign on your behalf.

You must be over 7st (45kgs) and under 18st 8lbs (118kgs). These are a safe operating weight limits set out by the manufacturers.

You must be able to step onto the device unaided. This is the equivalent of going up a single step of a flight of stairs without holding onto a bannister or handrail. You must also be able to stand comfortably for a period of an hour. There will be opportunities to step off the machine however they are no sitting opportunities throughout the tour.

We reserve the right to refuse anyone access to the Segway tours for safety reasons or anyone deemed to be under the influence of alcohol or other drugs. You will not be eligible for a refund where pre-booked.

You must wear a helmet throughout the tour, we will provide you with one and it will be checked for fit prior to departing on the tour.

During the tour

You must follow the Guide’s instructions and direction throughout. They know the Grounds, its terrain and possible hazards. If you are unable to hear or understand their instruction it is your responsibility to let them know so they can correct this. Failure to follow their instruction may result in an early end to your tour experience.

Recommendations

Due to the risk of falls we recommend pregnant women do not take part in Segway activities.

Cancellation Policy

Bookings cancelled at least 72 hours before the start time will be fully refunded. We are happy to change bookings to a new date and time at any time prior to the tour start time for a £10 administration fee.

If we need to cancel the tour due to bad weather (i.e. high winds or ice on the ground) or reasons beyond our control we will refund you in full.

Gift Voucher Terms and Conditions

Vouchers are valid for 12 months from purchase, they can be used on any tour where there is availability.

We recommend booking at least 2 days in advance to get the tour time and date of your choice.

The terms and conditions outlined above for riding a Segway apply to gift vouchers, please check your gift recipient meets the tour requirements.

Group Bookings Terms and Conditions

Group and event bookings are subject to additional terms and conditions, read them here.